Q: Are you a trading company or a manufacturer?
A: We are an integrated industrial and trading enterprise that encompasses design, development, production, sales, and service.
Q: How do you ensure product quality?
A: We maintain stringent quality control measures throughout the entire production process, including FQC (Final Quality Control), IQC (Incoming Quality Control), IPQC (In-Process Quality Control), and OQC (Outgoing Quality Control). We also hold ISO and CE certifications to ensure the highest quality standards.
Q: What is your minimum order quantity?
A: Our minimum order quantity is flexible and can be adjusted according to your specific needs. We welcome trial orders before mass production and encourage you to contact customer service for the specific MOQ (Minimum Order Quantity) of different models.
Q: How do I place an order?
A: Please contact our customer service before placing an order to confirm the product model, parameters, drawings, etc. We will send you the payment link, and once the payment is completed, we will arrange for production and shipment.
Q: What are your payment terms?
A: We offer a variety of payment methods, including wire transfer, PayPal, Alipay, VISA, Online Transfer, Mastercard, and cash. Payment is required before shipment.
Q: Can you ship the products to my country?
A: Yes, we have global shipping experience and can arrange for safe courier or sea freight.
Q: Can you do OEM for me?
A: Yes, we accept OEM (Original Equipment Manufacturer), OBM (Original Brand Manufacturer), and ODM (Original Design Manufacturer) services. Our team can work closely with you to develop customized sensor solutions.
Q: Can I get a sample?
A: Certainly, we can provide samples as per your request. Please contact our customer service directly.
Q: What are the pricing terms?
A: We offer competitive and reasonable prices for high-quality sensors. You can inform us of your target price, and the more you purchase, the cheaper the price will be, ensuring you get the best value for your investment.
Q: What is your warranty policy?
A: We offer a one-year remote warranty service, with free replacement for quality issues (excluding damages caused by human factors or misuse).
Q: Can you provide the shortest lead time for delivery?
A: We keep materials in stock to ensure quick delivery. For custom products, the lead time will be as informed by our customer service, and we will do our utmost to meet your schedule.
Q: When can I expect a quote?
A: We strive to provide a quote within 24 hours of receiving your inquiry.
For the most suitable sensors and pricing, please provide the following information:
- Working environment
- Measurement range
- Output signal
- Mounting method
- Power supply
Regarding the one-year remote warranty and free shipping of accessories, please provide an explanation
1. Accessories such as connecting cables, connectors, and fixed brackets that are consumed during normal use can be shipped free of charge.
2. High cost circuit boards, components, and assemblies that are damaged due to non product quality issues or customer reasons require customers to pay for costs and shipping expenses.